The last few days I have gotten several orders through my online store that is what I call a "No Contact" order. What this means is that I can't see who ordered or an address to send a thank~you! I also send out an email thank-you with a great tutorial and I can't send that either.
The above video takes you through the process of changing a setting on your account so that I can see that you ordered and get those fun items to you!
Please don't hesitate to contact me if you have questions or need more help~